For fax sake: on inappropriate communication

It was when the HMRC call centre worker said ‘we can fax them through’ that I was briefly pulled up short. Until then I’d been OK. I had my 10 digit personal reference number and password, I even had a print copy of old statements. Fax? I looked wildly round the room....

Dumb dos and don’ts of smartphones

Today’s phones enable people to do most of the things they used to use computers for. It’s therefore worth considering how this affects communication. Here are 5 issues to bear in mind when communicating with smartphones. Quick Response (QR) codes. Black and white...